Refund policy

We take pride in delivering quality organic groceries to your door. However, if you receive a damaged, incorrect, or spoiled item, we're here to make it right.

Return & Refund Eligibility:

• Report issue within 24 hours of delivery.
• Include photo proof and order number via email at [your support email] or WhatsApp.

Non-Returnable Items:

• Perishable goods (e.g. fresh produce, chilled/frozen items)
• Opened or used products
• Sale items or promotional bundles

Refund Method:

Approved refunds will be issued via:

• Store credits (preferred for future purchases), or
• Original payment method (3–5 working days)

We reserve the right to reject refunds if the request does not meet our policy terms.